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Guarantee

Bestard products are warranted against defects in materials and workmanship for the life-time of the product. 

The exact life-time of a boot can not be predetermined, given the many factors which might affect them. Accordingly, the warranty does not cover imperfections caused by: 

  • fair wear and tear from normal use; 
  • inappropriate use, lack of care or inadequate care; * 
  • contact with aggressive media, such as fire, sharp edges (crampons etc), animal faeces, building-site materials etc.;
  • changes in the colours due to UV-radiation;
  • and similar.
  • To exercise the Bestard warranty, the article should be thoroughly cleaned and given to the dealer where you bought it for a first examination and possible postal delivery to Calzados Bestard, S.A. Please attach your purchase receipt, a note with a clear description of the imperfection and contact details of the owner. Boots which have not been properly cleaned before the shipment to Bestard will be returned. 

    After being examined by our Technical Department, and if the imperfection is covered by the warranty, the boot may either be repaired or - in case repair is not possible - replaced without charge. 

    Should the warranty be shown not to cover the boot due to reasons given above, the product may instead be repaired at the expense of the owner; following his or her approval.

    * For information about the proper use of our different models, please consult our hangtags, printed catalogues and our website bestard.com. For information about proper use, care and maintenance of our boots in general, please consult hangtags, our printed catalogues and our website. If in any doubt about the proper use and/or care of your Bestard footwear, please contact the company: atencioncliente@bestard.com